Usage & Care Guide

A doll lasts for years if you treat it right, and falls apart in months if you don't. This is the guide we'd give a friend who just unboxed their first one — no fluff, no marketing language, just what we've learned from making and shipping these out of our workshop in Zhongshan, Guangdong since 2016.

Read this once before first use. After that, the cleaning routine is quick and the storage rules are mostly common sense.

Before first use

• Wipe her down. A damp cloth with a tiny amount of mild antibacterial soap is enough. There can be a little factory residue from the mold release agent — nothing harmful, but you don't want it on your skin.
• Check every joint. Move the arms, legs, neck. Everything should rotate smoothly. If anything feels stuck or grinds, email us photos before you force it.
• Apply renewal powder. A light dusting of talc-free baby powder over the whole body keeps the TPE or silicone from feeling tacky. Use a soft makeup brush. This is the single biggest thing people skip.

Cleaning after use

Do this within a few hours, not the next day. Bacteria grow fast in warm wet TPE.

• Water temperature: 35–38°C. Just a touch above body temperature. Anything hotter softens TPE and dulls silicone.
• Use mild antibacterial soap. Skip anything with strong solvents, alcohol, or fragrance dye. Baby wash works fine.
• Rinse internal cavities with an irrigator (we include one in the box). Two or three rinses until the water comes out clear.
• Never submerge the head. Water in the neck cavity rusts the steel skeleton. Wipe the face with a damp cloth instead.

Drying

Skip this step and you get mold inside the cavities. We get emails about it. It's not a fun email to receive.

• Pat the outside dry with a soft microfiber towel. No rubbing — the skin is more delicate than human skin.
• For internal cavities: stand or position the doll so cavities can drain, then leave to air-dry for at least 30 minutes. Some customers use a fan on low to speed it up.
• Once fully dry, dust with renewal powder again before putting clothes back on.

Powdering (do this every 2–3 weeks)

TPE and silicone get tacky over time as the surface oils migrate up. The fix is dead simple: light dusting of talc-free renewal powder, applied with a soft brush, every couple of weeks. Takes about three minutes. Skip it and the doll will stick to itself in storage and pick up lint from clothing.

Where to buy renewal powder: any baby powder labelled "talc-free" works (cornstarch-based is fine). We sell branded renewal powder in the shop too if you want the exact formula we use in QC.

Lubricants — what to use, what to avoid

• Water-based lubricant: yes. Safe for both TPE and silicone. Reapply as needed.
• Silicone-based lubricant on a silicone doll: NO. It bonds to the surface and ruins it. Permanent damage. Don't do it.
• Oil-based lubricant: avoid. Degrades TPE over time and is hard to clean out.
• Coconut oil, baby oil, vaseline: all bad ideas. They sound natural but they break down the polymer.

Clothing & staining

This is the second-biggest thing people don't know about. Dark or brightly-coloured clothes will stain TPE and silicone permanently if left on for more than a few hours. Black jeans, red lingerie, anything with strong dye — the colour transfers into the skin and there's no fix.

• Wash all new clothes once or twice before putting them on the doll, in cold water with no bleach.
• For long-term storage, dress her in white or undyed cotton.
• If you do get a stain, we sell a stain-removal cream that works on minor surface stains. Deep ones, sadly, are forever.

Storage & positioning

• Store flat or hung. Lay her on her back on a soft surface, or use a hanging hook through the head/neck loop (we include one). Standing storage is fine short-term but causes flat-spots on the soles over time.
• Don't leave her in the same pose for weeks. Sustained pressure deforms TPE. Change positions every couple of days, or rotate her in storage.
• Cool, dry, dark. Direct sunlight fades skin tone and makes the polymer brittle. Heaters and radiators do the same. Closet, under-bed storage box, or a dedicated case all work.
• Don't store with metal objects pressed against her. Belt buckles, jewelry, even the underwire of a bra can leave permanent marks if forgotten for a few days.

Repairs & what's covered under warranty

One-year warranty on manufacturing defects: material splits, skeleton issues, factory seams, anything that was wrong on our end. Spot something off? Keep the evidence and email service@climax-doll.com within 3 days, with your order number, clear photos and a short video. For small issues we'll usually send out repair tools and replacement parts so you can fix it at home; bigger problems we handle with a workshop repair or full replacement, depending on the case.

Things not covered: makeup, fading or staining of the skin, tears from rough handling, damage from incorrect lubricants, or general wear from regular use after the warranty period. We can still help you fix most of these — we just charge for parts and shipping.

Small tears in TPE can usually be repaired at home with TPE repair glue (we sell it). Silicone tears are harder; send us photos and we'll tell you whether it's a home fix or a workshop fix.

Quick reference

• Clean within a few hours of use, water 35–38°C, mild soap, never submerge the head.
• Powder every 2–3 weeks with talc-free renewal powder.
• Water-based lube only. Never silicone lube on a silicone doll.
• Wash dark/coloured clothes before first wear; switch to white for long storage.
• Store flat or hung, cool and dark, change positions weekly.
• One-year warranty on manufacturing issues. Report within 3 days with order number, photos and a short video. Small issues: tools/parts shipped to fix at home.

Anything not covered here? service@climax-doll.com — a real person reads every email, usually within a day. Whether you bought your doll from us or from somewhere else, we'll try to help.